Job Description:

Lexus of Northborough is looking to add a receptionist to assist our busy dealership and client needs! If you have a smile that can be felt through the phone, we would love to meet you!

FULL TIME & PART TIME POSITIONS AVAILABLE! WEEKEND & EVENING HOURS AVAILABLE!

Our dealership receptionist answers and routes incoming calls, takes thorough messages, and provides basic information to callers. S/he is the dealership’s front-line contact with the public and must represent the dealership in a professional, friendly manner at all times. S/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. Other responsibilities are but not limited to:

Field heavy amounts of incoming calls
Protect the legal, financial and moral well being of the dealership
Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits;
Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval;
Be a teacher to support the efforts of other employees to be successful; Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

Give excellent customer service.
Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
Cover for dealership cashier when needed.
Effectively greets, communicates and guides customers to appropriate departments for assistance.
Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members.
Effectively communicate with and perform all job duties requested by management.
Perform all other job duties as requested by management.
Operate with integrity.
Demand the highest ethical standards from self and others.
Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
Communicate and help resolve customer complaints and adjustments.

Job Requirements:

Job Qualifications:

High school diploma or the equivalent, preferred
Experience with inbound/outbound phone systems
Basic computer knowledge
Customer service experience
Professional communication skills

PHYSICAL REQUIREMENTS:

Work performed in a dealership administrative setting due to necessity to welcome dealership customers and guests in person.
Regularly required to sit or stand for long periods of time.
Required to lift up to 10 pounds.
Required to use phones and other forms of technology.
Perform other duties as required.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off

Comprehensive employee recognition programs.

Opportunities for career advancement.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!

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